Overview
*We offer a 14 day window following the purchase, in which to request a return. New items must be returned in an unused condition or in as the same condition when delivered.
*Please note this only applies to brand new items.
If for any reason a sold item whether new or otherwise suffers from a defect that was not advertised, or has missing parts or damaged on delivery you must inform us within 24 hours to entitle a return and refund.
Management reserves the right to refuse any refunds or returns on used goods once delivered. We also only accept any responsibility for goods up to the point of delivery, once an item is delivered, collected by the customer or by a carrier choose by the customer. When any one of these fulfilment options are met, we are then not liable for any damage or defects of an item.
Cancellation – Full refunds are given if cancelled within 24 hours and if not yet dispatched. Any deposits may not be refundable. If you use our free storage option and cancel an order over 7 days we will only refund half the item cost, if over 21 days no refund will be granted.
Refunds will be returned via same method used to pay.
Exchange option – We understand when purchasing furniture, especially sofas, it can be a tough decision to get right. Whether it fits the room right, if it matches the decor, if it meets any special requirements and so on.
If you purchase any sofa from us and you just can’t get along with it or if your worried what you buy won’t be what you need then we’ve got you covered.
Just let us know within 24 hours of delivery and we will grant an exchange for the price of the delivery and replace your set. ( Please note we will only accept exchanges no lower than 20% of the original purchase price. We will refund or take payment for any difference in price. Additional charges may apply to addresses further than 50 miles from our address)
Contact us below for questions related to refunds and returns.